So . . . what do I do, in 25 words or less?

I help cultural organisations* connect with their audiences.

Matisse-inspired sculpture at Jardim Botanico, Rio de Janeiro, 2005

I do this by . . .

* Helping institutions see themselves through the eyes of a visitor (visitor experience audits)
* Facilitating inspiring staff development workshops
* Writing clear, accessible text for exhibit labels, signage, brochures and graphics
* Planning and conducting audience research and exhibit evaluation
* Developing plans and strategies that find order in the chaos of ideas and possibilities

But the main thing I’m doing at the moment is research – I’m currently a PhD student at the School of Tourism at the University of Queensland. My research is looking at the relationship between the design of exhibitions and what the visitor experiences in these spaces as a result.

Most of all I like discussing ideas -  so whether you have a project you want some help with, or just want a sounding board to test out an idea, please get in touch.

*N.B. I use ‘cultural organisations’ as a catch-all for museums, science centres, visitor attractions, botanic gardens, national parks, historic sites . . . pretty much anywhere that has a story to tell and visitors to tell it to.